At DOLLERBIRD, customer satisfaction is important to us. We want every customer to have a smooth and trustworthy shopping experience.
If there is any issue with your order, we are here to help through our simple return and refund process.
1. Return Eligibility
Customers may request a return within 3 days from the date of delivery.
To be eligible for a return:
The product must be unused The product should be in original condition Original packaging, tags, and accessories must be included Proof of purchase or Order ID is required
Returns requested after the allowed return period may not be accepted.
2. Non-Returnable Products
Some products cannot be returned due to hygiene, customization, or product nature.
These may include:
Personalized products Digital products Used or damaged items Perishable goods
Please check product details carefully before placing your order.
3. Damaged or Incorrect Products
If you receive:
A damaged product A defective item A wrong product
please contact our support team within 24 hours of delivery with clear images and order details.
Our team will review the issue and provide the appropriate resolution.
4. Return Process
To request a return:
Contact our support team Share your Order ID and issue details Provide product images if required Wait for return approval and instructions
Once approved, the return pickup or shipping process will be arranged.
5. Refund Process
After receiving and inspecting the returned product:
Refunds are processed within 5–7 business days Refunds are issued to the original payment method COD order refunds may be processed through bank transfer or store credit
Refund timelines may vary depending on banking and payment systems.
6. Cancellation Policy
Orders may be cancelled before dispatch.
Once the order has been shipped, cancellation requests may not be possible.
7. Shipping Charges
Shipping charges may be non-refundable depending on the reason for return and product category.
